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FAQ

What are SYNERGY STONES?

Patent Pending SYNERGY STONE are hand-crafted Massage Tools that you can heat or cool and use to Massage each other or yourself! They are designed to be ergonomic while giving Ultra-Relaxing and therapeutic HEAT~WAVE Massage techniques. They are solid Stoneware and can be heated in a Microwave, hot water or between a Body Med electric heating pad.


How Do SYNERGY STONES Work?

SYNERGY STONES work just like natural stone. They are very dense and absorb heat just like natural basalt stone. Heat in warm water, between an electric heating pad or in a Microwave oven. Once heated, they radiate Soothing Warmth for an amazing Massage Sensation!


Are SYNERGY STONES Safe?

SYNERGY STONEs are safe as long as you follow common sense rules. Never heat your SYNERGY STONES to a temperature that might injure you or your client. Always ask yourself, and your client "Is this temperature ok?". Never hold a Stone over a clients head, face or neck. Securely hold each Stone Tool while performing massage. Always inspect each SYNERGY STONE Tool for damage before use and if you see or feel any damage whatsoever than DO NOT USE. As with natural stone, if a SYNERGY STONE Tool becomes damaged it should immediately be taken out of service and labeled as BROKEN. Call our support team and we will help you determine if that particular Tool can be used again, or should be replaced.


Can I Take A Class To Learn The HEAT~WAVE Massage?

We are in the process of organizing classes to be offered across the country for students to learn more about the SYNERGY STONES and the HEAT~WAVE Massage. Join our email list to be notified of future classes and new online demonstration videos!


Do I Need To Be An L.M.P. To Buy SYNERGY STONES?

No. You do not need to be a licensed practitioner to purchase SYNERGY STONE Tools. Of course you do need to fully licensed as your state requires, in order to provide the HEAT~WAVE Massage or any other style of massage to a paying client.


Do I Need All 5 Tools For The HEAT~WAVE Massage?

No. The protocol for the HEAT~WAVE Massage includes all 5 Tools in order to give the most complete massage, but you can give a HEAT~WAVE Massage with the CORE Set that has the three main Tools; the HEAT~WAVE, the BLISSFUL and the SERENE. Every client is unique though, and you might find that not all clients will require as much of one Tool as another.


How Do I Care For The Tools Between Massages?

As with natural stones, SYNERGY STONES need to be cleaned and sanitized between use and before storing.


What Happens If I Drop One And It Breaks?

SYNERGY STONES are very strong and should last for many years. They are not indestructible however. Do not drop on hard surfaces nor hit them together with force. It is OK for them to tap each other in normal use. In the unlikely event that upon unintentionally dropping, a Stone happens to be damaged, you may quality for (1) free replacement less shipping charges. If you accidentally break one of your SYNERGY STONES, call us and we will determine if it can be replaced at no charge, less shipping.

That being said, before each use examine each SYNERGY STONE and if you see or feel any damage whatsoever than DO NOT USE. As with natural stone, if a SYNERGY STONE Tool becomes damaged it should immediately be taken out of service and labeled as BROKEN. Call our support team and we will help you determine if that particular stone can be used again, or should be replaced.