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Shipping Policy

Our Shipping Policy was last updated on 6/2022

 

Domestic Shipping Policy

Shipment processing times

All Orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone. Delivery delays can occasionally occur.

Shipping rates & delivery estimates

  • Shipping charges for Your Orders will be calculated and displayed at checkout.

  • Shipping method: USPS Priority Mail

    Shipment cost depends on items being purchased, weight, size of box and region being shipped to.

    Estimated delivery time: 2-3 business days

  • Shipping method: UPS Ground

    Shipment cost depends on items being purchased, weight, size of box and region being shipped to.

    Estimated delivery time: 2-5 business days

Shipment to P.O. boxes or APO/FPO addresses

  • We do ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment to International addresses

  • We do ship to addresses Outside of the U.S.. From our checkout enter your shipping destination to view shipping options and rates.

Shipment confirmation & Order tracking

  • You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

  • We are not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

  • We are not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

  • By visiting this page on our website: https://www.synergystone.com/contact-us
  • By sending us an email: support@synergystone.com