Returns ~ Exchanges

Happiness Guaranteed or your Money back.

We're confident that you'll be pleased with the quality and performance of your SYNERGY STONE Massage Tools. Please know that each Massage Tool is truly hand-crafted and not meant to look or feel machine made. Just as with natural stones, SYNERGY STONES will have slight variances including lines, indentations, and small surface cracks. These variances are not felt during massage and only add to their unique charm. 

SYNERGY STONES are made to make people smile. If you've tried using your Stones and are not happy with some aspect of the functionality you may either exchange for another style of Stone or return your order following the steps and conditions below.

To return or exchange any item please email us for an RMA# beforehand: support@synergystone.com. The items must be in like-new condition, UNDAMAGED and able to be resold. You must return or exchange the items within (30) days. They must be re-wrapped in the protective bubble wrap they were originally packaged(or equivalent) in to protect during shipping. You are responsible for the shipping costs associated in returns or exchanges.
 
Please be advised: It is your responsibility to send the products back to us in like-new, UNDAMAGED condition. It is therefore your wise to package the product in such a way that will allow it to arrive undamaged. It would behoove you to take several photos before you send them back in the event they arrive damaged. Also, it is your responsibility to insure the package with the shipping company against loss or damage. If we receive a damaged product we unfortunately can not process a refund.

Returns Procedure:

1. Email support@synergystone.com for your return request and wait for an RMA#.  

2. After receiving your RMA#, mail your return items to:

Synergy Stone Returns
606 Industry Dr.
Tukwila WA 98188
 
3. You are responsible for shipping charges to return a product back to us.
 
4. If a refund is due we will make that refund within 3 business days to your original payment method. 
 
5. Your refund will consist of the amount paid for the actual product only.

 

Exchanges Procedure:

1. Please email support@synergystone.com with your exchange request details.

2. Wait for instructions via email about how to proceed with the exchange.

3. Instructions will include how to proceed with making the exchange.

 

We thank you for investing your time and energy into trying out our Massage Tools and Synergizing your Massage!  Feel free to reach out with any questions.  We're here for you and are happy to assist you.