Happiness Guarantee

30 Day HAPPINESS Guarantee

You'll be Happy with your SYNERGY STONE Massage Tools, Guaranteed.

SYNERGY STONES are made to feel amazing. If, within 30 days, you've tried using your Stones and are not happy with some aspect, you may either exchange for another style of Stone or return part or all of your order following the steps and conditions below.

Please know that each Massage Tool is truly handcrafted and not meant to look or feel machine made. Just as with natural stones, SYNERGY STONES will have slight variances including lines, indentations, and small surface cracks. These variances are shouldn't be felt during massage and only add to their unique charm.

Exchange Procedure:

1. The easiest way to exchange your items is to place a new order for what you would like to try next and after a careful comparison with both in hand, Return what you don't want to keep for a refund. We are happy to accept returns within 30 days of original purchase. If you would rather return your items ahead of time simply follow the Returns Procedure below adding a note inside with your name and email.  

Thank you for investing your time and energy into discovering which Synergy Stones work best for you! Feel free to reach out with any questions. We're here for you and are happy to help any way we can.

Returns Procedure:

1. To return any item within 30 days of receiving, please email us at support@synergystone.com beforehand with a brief explanation of what you did not find suitable and to let us know to expect your return. The items must be in like-new, undamaged condition and able to be resold. You must return or exchange the items within (30) days. Re-wrap in the fabric and protective bubble wrap they were originally packaged in(or equivalent) to protect during shipping. You are responsible for the shipping costs associated in returns or exchanges.  

2. It is your responsibility to send the products back to us in like-new condition. It is therefore wise to package each item very securely so it will arrive unharmed. It would behoove you to take several photos before you send them back in the event they arrive damaged. Also, it is your responsibility to insure the package with the shipping company against loss or damage. If we receive a damaged product we unfortunately cannot issue a refund.

3. After receiving a Return Approval Email from us, mail your return items to:

Synergy Stone Returns

606 Industry Dr.

Tukwila, WA 98188

4. Upon receiving your return we will examine and if still in like-new condition we will issue you a refund of your purchase amount, less any shipping paid, to the original purchase method. (Shipping costs that you have paid cannot be refunded because we have paid that amount to the shipping service you selected and we cannot be reimbursed for those expenses. Thank you for understanding.)

You'll be Happy with your SYNERGY STONE Massage Tools, Guaranteed.

SYNERGY STONES are made to feel amazing. If, within 30 days, you've tried using your Stones and are not happy with some aspect, you may either exchange for another style of Stone or return part or all of your order following the steps and conditions below.

Please know that each Massage Tool is truly handcrafted and not meant to look or feel machine made. Just as with natural stones, SYNERGY STONES will have slight variances including lines, indentations, and small surface cracks. These variances are shouldn't be felt during massage and only add to their unique charm.

Exchange Procedure:

1. The easiest way to exchange your items is to place a new order for what you would like to try next and after a careful comparison with both in hand, Return what you don't want to keep for a refund. We are happy to accept returns within 30 days of original purchase. If you would rather return your items ahead of time simply follow the Returns Procedure below adding a note inside with your name and email.  

Thank you for investing your time and energy into discovering which Synergy Stones work best for you! Feel free to reach out with any questions. We're here for you and are happy to help any way we can.

Returns Procedure:

1. To return any item within 30 days of receiving, please email us at support@synergystone.com beforehand with a brief explanation of what you did not find suitable and to let us know to expect your return. The items must be in like-new, undamaged condition and able to be resold. You must return or exchange the items within (30) days. Re-wrap in the fabric and protective bubble wrap they were originally packaged in(or equivalent) to protect during shipping. You are responsible for the shipping costs associated in returns or exchanges.  

2. It is your responsibility to send the products back to us in like-new condition. It is therefore wise to package each item very securely so it will arrive unharmed. It would behoove you to take several photos before you send them back in the event they arrive damaged. Also, it is your responsibility to insure the package with the shipping company against loss or damage. If we receive a damaged product we unfortunately cannot issue a refund.

3. After receiving a Return Approval Email from us, mail your return items to:

Synergy Stone Returns

606 Industry Dr.

Tukwila, WA 98188

4. Upon receiving your return we will examine and if still in like-new condition we will issue you a refund of your purchase amount, less any shipping paid, to the original purchase method. (Shipping costs that you have paid cannot be refunded because we have paid that amount to the shipping service you selected and we cannot be reimbursed for those expenses. Thank you for understanding.)