SYNERGY STONE Lifetime Warranty
We’re so confident in the quality and craftsmanship of each SYNERGY STONE Massage Tool that we guarantee them for a lifetime!
SYNERGY STONES are made to last forever. They're a durable solid Stoneware and under normal use your SYNERGY STONES will last for years and years. For that reason, SYNERGY STONE will replace, at our discretion, defects in materials or workmanship forever. This Warranty extends to you, the original purchaser. (SYNERGY STONES damaged through wear and tear, misuse, or neglect are not covered under this warranty.)
In addition, each STONE is covered with a "Drop Policy". If you accidentally drop a SYNERGY STONE and it becomes unusable, we will replace it one time for a $10 handling fee plus shipping anywhere in the World. SYNERGY STONES are very strong but we realize they are not indestructible. If dropped on a hard surface or hit together with force, they may fracture just like any natural stone. Please use caution when handling or storing your SYNERGY STONES.
In the event that your SYNERGY STONE becomes damaged, immediately stop using it and do NOT try to repair. Simply take a photo, dispose of it properly and start a Warranty Claim by emailing us at firstname.lastname@example.org. Provide us with the circumstances, the photo of the damaged stone and your shipping address . Once we review your Warranty Claim we will calculate the shipping costs and email you a digital invoice for that cost plus $10 handling. Once that is paid we will replace your SYNERGY STONE with a brand new item of like color and value. You will also receive an email from us as soon as your replacement SYNERGY STONE Tool has shipped. If we determine that your Warranty Claim does not fall within the scope of this Warranty, we will let you know what your options are to replace the damaged Tool.
We make each SYNERGY STONE with the utmost care so you can enjoy the SYNERGY of benefits for decades to come.
Sincerely, Scott Wynn and The SYNERGY STONE Family