We’re so confident in the quality and craftsmanship of each SYNERGY STONE Massage Tool that we Warranty them forever!
SYNERGY STONES are made to perform forever. We handcraft each Tool from solid Stoneware to withstand being heated over and over and used year after year. To stand behind our products, should one ever have any issue performing as described we will replace your SYNERGY STONE at no cost for USA customers. This Warranty extends to you, the original purchaser only.
SYNERGY STONES are also very strong. But if dropped on a hard surface or hit together with force, they may fracture just like any natural stone product. Please use care when handling or storing your SYNERGY STONES. Damage by dropping, hitting together, letting them rub against other stones, misuse or neglect does not qualify for a free replacement.
As a courtesy however, this Warranty does include an "Accidental Drop Policy". If you accidentally drop a SYNERGY STONE and it becomes unusable, we will offer you a one-time replacement at 50% Off the regular single stone price, plus shipping, anywhere in the World.
If your SYNERGY STONE becomes damaged by Accidental Dropping, immediately stop using it and do NOT try to repair. Simply take a photo, dispose of it properly and start a Warranty Claim by emailing us at firstname.lastname@example.org. Provide us with the circumstances and a photo of the damaged stone. Once we review your Warranty Claim we will let you know how to obtain a replacement. If we determine that your Claim does not fall within the scope of this Warranty, we will let you know what your options are for replacement.
We make each SYNERGY STONE with the utmost care so you can enjoy the SYNERGY of benefits for decades to come!
Sincerely, Scott Wynn-LMT/Founder and The SYNERGY STONE Family
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